Refund Policy

Every order dispatched from our location is thoroughly checked and should be as per order. We pre check all products to ensure good quality.

The customer is responsible for checking that the products and quantities they received is corresponding to what they ordered. If any wrong products were received or the ones ordered are missing, we must be notified at the time of delivery. In any case of wrong quantities or products being delivered, we will deliver the correct products as soon as possible.

In a chance that a product is spoilt, we must be informed within 24 hours of products delivery. But we must be provided proof through footage and clear description of the spoilt product. Then we would arrange to replace the spoilt product immediately.

How long can Ela's Deli Pickles last?
They have a lifespan of 1 months but must be kept in the Fridge.
Are there any preservatives being used to make Ela's Deli Products?
No all products contain Natural ingredients and are homemade.
Which days does Ela's Deli Deliver?
We arrange delivery to you on Wednesday/Thursday/Friday & Satruday.
Where is the best place to store my Falafel Mix?
If you plan to cook your Falafel Mix on the same day of delivery, it is best to store in the fridge before frying.
Can I refreze my Falafel mix after defrosting?
Yes, if you have left over falafel mix that you would like to save for another day you can put it back in the freezer.
Whats the best way to heat up my frozen Pita Bread?
We suggest to use the same bag that the Pita Bread was deliveried in and heat up in Microwave for 50-60 Seconds. You can also heat it up in the Oven at 180°C for few minutes.
Where does the Vegetables for Ela's Deli Pickles come from?
They are mostly grown in Hong Kong.
Is Ela's Deli Products suitable for Vegetarians?
Yes, all products sold at Ela's Deli are suitable for Vegetarians.
Is there free delivery?
For orders above 600$ you will recieve free Delivery!

If you have further questions..

Please feel free to contact us